Privacy Policy & Data Protection Declaration

This Privacy Policy and Data Protection Declaration gives you an overview of how Green Passion d.o.o. (“GREEN PASSION”) processes your data. It applies to all websites, apps and other benefits and services offered by Green Passion.

How you can read these Data Protection Declarations:

We offer you various options for reading this Data Protection Declaration. Firstly, you can find very basic information in this section. Then we have sorted this Data Protection Declaration into topics relevant for you and divided it accordingly into individual chapters. If you are already a “pro”, you can jump directly to individual chapters.

Chapters

1. Which data does GREEN PASSION process?
1.1 Profile information
1.2 Contact details
1.3 Shopping information
1.4 Payment details
1.5 Interests information
1.6 Messages, conversation content
1.7 Social network data
1.8 Site data
1.9 Photos and other personal content
1.10 Information for campaigns and surveys
1.11 Device and access data
2. What does GREEN PASSION use my data for?
2.1 Purchase processing and provision of online, local and personalised services
2.2 Shopping personalisation
2.3 Research, machine learning and artificial intelligence
2.4 Fraud prevention, selection of payment methods and credit checks
2.5 Transfer of data on outstanding debts to collection service provider
2.6 Advertising and market research, data analysis
2.7 Product and technology development
2.8 Business management and business optimisation
2.9 On the basis of your consent
2.10 Other purposes
3. Personalised services
3.1 What are personalised services?
3.2 Why do I need a customer account?
3.3 Which data is saved on my customer account?
3.4 Which data is used for personalisation?
3.5 Your options
4. Info on websites and apps
4.1 Providers
4.2 Which data is collected?
4.3 Online advertising/retargeting
4.4 Usage analysis
5. Information about Social Media Fan Pages
5.1 Provider / Responsible party
5.2 Which Data is Collected?
5.3. Which data protection rights do I have?
6. Newsletter
6.1 How do I register?
6.2 Unsubscribing
6.3 Which data is collected?
7. Individual product recommendations by email and push service
8. Vouchers
9. How does GREEN PASSION use my data for advertising?
10. Who is my data forwarded to?
10.1 GREEN PASSION group companies
10.2 Shipping companies
10.3 Technical service providers
10.4 Credit agencies
10.5 Collection service providers
10.6 Social media networks
10.7 Authorities and other third parties
11. Which data protection rights do I have?
12. When will my data be deleted?
13. How does GREEN PASSION protect my data?
14. Changes to this Data Protection Declaration and points of contact
15. Service-specific information
16. Country-specific information

We have prefixed each chapter with a short overview. This overview briefly summarises the content of the chapter. If you just want a quick high-level overview of all data processing, it is advisable to read the overviews. If you want to familiarise yourself with the details, you can click on “more” under the relevant overview. The full content of the chapter will then be displayed.

We have avoided cross-references wherever possible. That way you get all information coherently explained, regardless of which chapter you are currently reading. If you read this Data Protection Declaration from start to finish, you may find that parts of the text are repeated. We were unable to avoid a few cross-references. For example, we summarised all country-specific data processing in a single chapter and always refer to this chapter when discussing country-specific data processing.

Which services and offers this Data Protection Declaration applies to:

GREEN PASSION processes your data in a similar way for most of our services. This Data Protection Declaration therefore applies to all benefits and services which we offer our European customers. This is true regardless of whether we do this via a website, an app, in transactions, on the phone, at events or via social networks or other channels. For ease of comprehension, we use the term “services” to summarise this “normal case”.

There are, however, also exceptional services where we process your data differently or for particular purposes. This may be due to the nature of a service or country-specific requirements. When we are referring to these cases (that is “deviations from the normal case”), we call them “service-specific” or “country-specific”.

Finally, please bear in mind that GREEN PASSION is not just a single company. GREEN PASSION belongs to the CANWAY Holdings Ltd. group of companies and thus consists of multiple companies in various countries. Not all of these companies offer you services or process your data. For simplicity, only the GREEN PASSION companies which are actually involved in processing your data are named in the “Impressum” section. Where we refer below to “GREEN PASSION”, “we” or “us”, we mean the responsible companies within GREEN PASSION Group which process your data.

What you will learn in this Data Protection Declaration:

– Which data GREEN PASSION stores.
– What we do with this data and what it is needed for.
– Which data protection rights and options you have.
– Which technologies and data we use to personalise and coordinate our services in order to offer you a secure, simple, seamless and individual shopping experience.
– Which technologies and data we use for advertising, including the tracking technologies we use.

If you have a question regarding this Data Protection Declaration or the topic of data protection at GREEN PASSION in general, you can contact our customer service at any time.

1. Which data does GREEN PASSION process?

GREEN PASSION offers you a wide range of services, which you can also use in a wide range of ways. Depending on whether you contact us online, by phone or otherwise and on which services you use, various data from different sources may come into play. Much of the data we process is provided by you yourself when you use our services or contact us, for example when you register and provide your name or email address or address. We do, however, also receive technical device and access data which is automatically collected when you interact with our services. This may, for example, be information on which device you are using. We collect further data using our own data analyses (e.g. within the framework of market research studies and customer evaluations). We may also receive data on you from third parties, for example for credit rating agencies and payment service providers.

When we talk about “your data”, we are referring to personal data. This includes all information which allows us to identify you straight away or by combining it with other information. Examples: Your name, your telephone number, your customer number, order numbers or your email address. All information which cannot be used to identify you (even by combining it with other data) is classified as non-personal data. Non-personal data is also referred to as anonymous data. If we combine your personal data with anonymous data, all the data in this record counts as personal data. If we delete the personal data from a piece of information or a record on your person, the remaining data in this record no longer counts as personal data. This procedure is referred to as anonymisation. The following generally applies: If we request that you share particular personal information with us, you may of course refuse to do this. You can decide which information you share with us. We may, however, be unable to provide you with the desired services (at least not optimally). For example, you cannot have a package delivered without giving a delivery address. If particular information is required in connection with a service (mandatory information), we will inform you by marking it accordingly.

 

1.1 Profile information

Profile information is personal and demographic information on your person (so-called master data), along with your individual interests, which you share with us when registering for a customer account. Your profile data includes, for example:

– Your first and last names
– Your contact details
– Your preferences, e.g. in relation to product types
– Demographic information such as your gender, age and place of residence

Mandatory information is usually your name, your email address and a password you choose yourself. Your email address and the password will later constitute your login details.

Other mandatory information may also be required for the use of access-restricted, fee-based or personalised services, such as your date of birth or your title.

Profile data may also include further information on your person and your interests. These may be collected in the process of registering for the service, or only subsequently. This is the case, for example, if you later add voluntary information to your profile or you wish to use your customer account to register for a service which requires additional mandatory information.

Tip

If you are logged into your customer account, you can view your personal data there and can usually edit it directly there, e.g. in order to update your address after a move.

 

1.2 Contact details

If you contact us, we collect your data. Depending on how you contact us (e.g. by phone or by email), your contact details may include your name, postal addresses, telephone numbers, fax numbers, email addresses, detail on your social network profiles (for example we receive your Facebook ID if you contact us via Facebook), user names and similar contact details.

 

1.3 Shopping information

If you order something from GREEN PASSION, we collect your shopping data. Depending on the type of purchase and processing status, shopping data may include the following information:

– Order number
– Details on the purchased items (name, size, colour, price etc.)
– Payment method information
– Delivery and billing addresses
– Messages and communication relating to purchases (e.g. notice of revocation, complaints and messages to customer service)
– Delivery and payment status, e.g. “completed” or “dispatched”
– Return status, e.g. “successfully completed”
– Information on service providers involved in executing the contract (for order purchasing perhaps shipment numbers of parcel services)

Tip

You can view your essential shopping data in your customer account in the areas “My orders”, “My returns” and “My address book”.

 

1.4 Payment details

We offer you various payment methods in online retail – which may include  advance payment, credit card, PayPal or invoice. We collect the payment details shared by you in order to execute the payment. We receive further payment details from external payment service providers and credit agencies which we work with in executing payments and carrying out credit checks. We only forward information to our payment service providers which is necessary for processing payment.

Payment details include:

– Preferred payment method
– Billing addresses
– IBAN and BIC or account number and sort code
– Credit card details
– Creditworthiness data

The payment details also include other information directly connected to payment processing and credit checking. This applies, for example, to information which external payment service providers use for identification.

GREEN PASSION Switzerland Ltd., is responsible for executing payments, managing claims and performing credit checks in connection with all private purchases from the GREEN PASSION webshop and other fee-based services from GREEN PASSION Group.

Creditworthiness data consists of our own records on your previous payment behaviour towards all GREEN PASSION Group companies and of score values which we collect on you from external credit agencies. Creditworthiness data makes statements on a person’s estimated capacity and willingness to pay. This helps companies to avoid defaults which result when customers cannot fulfil their payment obligations or cannot do so in good time. Taking creditworthiness data when choosing payment methods is also intended to prevent us offering our customers payment methods which cannot be offered to them and our customers entering into payment obligations which they cannot fulfil themselves. Creditworthiness data is normally collected from so-called credit agencies. The credit agencies then use various information to calculate a so-called score value which takes into account existing payment obligations and any previous defaults. Score values are statistically justified estimates of the future risk of a person defaulting and are represented as a numerical value, such as a percentage. We only have limited influence on processing of data by external credit agencies (e.g. if we provide credit agencies information on payment obligations which have not been fulfilled).

Cooperation with external payment service providers and credit agencies is on a country-specific basis, in order to take country-specific features and requirements into account. There you can also find special privacy policies which we provide you with on behalf of the relevant payment service providers and credit agencies.

 

1.5 Interests information

When you interact with our services, data arises which we use to find out which content, topics, products or product types you are interested in. For example, we can use shopping data, wish list content and your age (if this information is available to us) and comparison with users with similar features to find out which product categories you are interested in. Thus, we can show the products which will probably be most relevant to you first the next time you perform a search.

Along with the interests you have directly shared with us, we can also derive your interests from other data we have collected. If, for example, you repeatedly visit a particular area of the GREEN PASSION webshop, we can extrapolate your interests from your access data by means of usage analysis (e.g. we can deduce that you might be interested in sport if you frequently visit the category “sportswear” or order products from this category).

For this purpose, we also receive demographic information and statistics on our users from our external advertising partners (such as age, gender, region), as well as device and access data and interests. We take care that our advertising partners only provide GREEN PASSION with aggregate, encrypted and anonymous data, so that we cannot assign the data to any particular person, especially any particular user. This information may help us to understand our users better, perhaps within the framework of customer structure analyses and user segmentation.

 

1.6 Messages, conversation content

If you communicate with us or other users regarding products (e.g. product evaluations) and other topics by phone, post, social media, contact forms or any other medium, we collect the content of your messages.

We may forward your messages to the office responsible for your concerns, perhaps to partner companies or manufacturers. If your messages are forwarded to another company (e.g. if you provide us with feedback on the manufacturer of a product), you of course have the option to tell us that the data should only be used by GREEN PASSION. If so, we will not forward your information to the responsible office, or will only do so without your personal information, provided that your concerns can be processed in this way.

If you transmit messages to us for other users via functions provided for this purpose (e.g. product evaluations), we may publish these within the scope of our services.

Recording of telephone conversations

Telephone conversations, for example with our hotline, will only be recorded with your consent for the purposes covered by your consent (e.g. quality assurance, training purposes). Consent to recording of conversations is of course voluntary. You may withdraw consent at any time with effect for the future, for example by asking the employee on the phone to stop the recording.

GREEN PASSION may also use social network services such as Facebook, Instagram and Twitter to communicate with customers and users. We use these popular platforms to offer you further contact and information options beyond our in-house communication channels. Please bear in mind, however, that we do not have any influence on the terms of use for social networks and the services they offer, and only limited influence on their data processing. We therefore ask you to carefully check which personal data you share with us via social networks. We cannot influence the behaviour of social media operators, other users or third parties who may work with the operators of the social networks or also use these services.

 

1.7 Social network data

GREEN PASSION maintains profile pages (also called “fan pages”) on various social networks. Additionally, GREEN PASSION services may incorporate social networking features. These may be messenger services and so-called social plug-ins or social logins such as “Sign in with Facebook”. If you are in direct contact with us through our social media profiles or if you use social networking features integrated into our services and you are a member of the respective social network, we may receive data from the social network operator that allows you to be identified. Usually, we can see the following data:

– Your public profile information stored on the respective social network (e.g. name, profile picture)
– Details of the device type you are using
– The account ID of your profile on the respective network (e.g. Facebook ID)

Please also refer to the notes on the processing of social network data related to social network features under “Info on websites and apps” and “Information about Social Media Fan Pages”.

GREEN PASSION may use messenger services and social plug-ins / logins for the following social networks:

– Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). The link to Facebook’s privacy policy is available here: Facebook’sData Policy.
– Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). The link to the Twitter’s privacy policy is available here: Twitter’s privacy policy.
– Pinterest Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). The link to Pinterest’s privacy policy is available here: Pinterest’s privacy policy.
– Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA (“Instagram”). The link to Instagram’s privacy policy is available here: Instagram’s privacy policy.

 

1.8 Site data

For particular purposes, we also collect data on your device’s current location when you use our services. Two different technologies are used for this.

If you approve your device’s location services for an app, a website or another online service by GREEN PASSION, GREEN PASSION processes the location data collected by your device and provided to us in order to provide you with location-specific services.

Example

Some of our apps show you shops in your area or suggest products which correspond to your current location.

We may also collect location data derived from your device’s IP address (down to the city level). An anonymised IP address shortened to three characters is used for this purpose. Therefore, this cannot be used to identify your internet connection or device.

What are IP addresses?

Each device connected to the internet must be assigned a multiple-character, unambiguous number (example: 193.99.144.85). This is referred to as an IP address.

The first three characters of an IP address are usually assigned to a particular region or a particular internet provider. The approximate location of the internet connection can therefore be derived from the IP address.

This procedure (so-called geolocaliation) is used by us and many other online shops, for example to identify fraud and suspicious orders (e.g. it may be suspicious in particular situations if an order from your customer account uses an IP address from a country where you have never previously made any orders).

 

1.9 Photos and other personal content

Some of our service-specific applications allow you to share photos and other personal content with us or other users, in order to communicate with us or other users or to personalise services.

 

1.10 Information for campaigns and surveys

If you take part in a campaign (e.g. competition) or survey (e.g. customer satisfaction survey for market research purposes) offered by GREEN PASSION, we ask you for personal information.

For example, if you take part in a competition we generally ask you for your name and email address, so that we can inform you if you win and to ensure that each participant only takes part in the competition once.

We may ask you for further information for some campaigns and surveys. This may be the case, for example, if we carry out a campaign with a partner and the partner needs information on you in order to make the prize available to you. In such cases we will, however, always inform you separately about the information required and how we use it.

 

1.11 Device and access data

When using online and mobile services, it is inevitable that technical data will be generated and processed in order to provide the features and content offered and to display them on your device. We refer to this data as “Device and Access Data”. Device and Access Data are created whenever online and mobile services are used. It does not matter who the provider is. Device and Access Data are therefore created, for example, when using:

– Websites
– Apps
– Social media fan pages
– Email newsletters (i.e. if your newsletter interaction is recorded)
– Location-based services

GREEN PASSION collects device and access data for online and mobile services offered by GREEN PASSION itself (e.g. GREEN PASSION webshop). Secondly, GREEN PASSION may receive device and access data from online and mobile services of other companies, as long as they are social media or advertising partners of GREEN PASSION or participate in the same online advertising networks (e.g. the “Google Network”). Additional information is available under “How does GREEN PASSION use my data for advertising?” and “Information about Social Media Fan Pages”.

Device and access data include the following categories:

– General device information, such as information on the device type, operating system version, configuration settings (e.g. language settings, system authorisations), information on internet connection (e.g. name of the mobile data network, connection speed) and on the app used (e.g. name and version of the app).
– Identification data (IDs), such as session IDs, cookie IDs, unambiguous device ID numbers (e.g. Google advertising ID, Apple Ad ID), third party account IDs (if you use social plug-ins or social logins or pay by PayPal) and other common internet technologies, to facilitate recognition of your web browser, your device or a particular app installation.

Access data automatically transmitted by apps and web browsers whenever you access web servers and databases (within the framework of so-called HTTP requests). This is standardised information on the required content (such as the name and file type of a retrieved file) as well as further information on server access (such as amount of data transferred and error codes), on your device (e.g. device type, operating system, software versions, device identifications, IP address, the site previously visited and the time of access).

2. What does GREEN PASSION use my data for?

GREEN PASSION processes your data in accordance with all applicable data protection laws. Of course, we observe the principles of data protection law for the processing of personal data. We therefore generally only process your data for the purposes explained to you in this Data Protection Declaration or shared when we collect the data. These are mainly purchase processing and the provision, personalisation and development as well as security of our services. We also use your data within the framework of the strict Swiss, Spanish and EU data protection laws, but also for other purposes such as product development, scientific research (especially in the areas of machine learning, artificial intelligence and deep learning) and market research, for the optimisation of business processes, the needs-based design of our services and personalised advertising.

In this chapter, we also inform you of the legal basis on which we process data for the individual purposes. Depending on the legal basis for our processing of your data, you may have additional data protection rights alongside your permanent rights such as the right to information. For example, in individual cases you have the right to object to the processing of your data. You can find further information under “Which data protection rights do I have?”

 

2.1 Purchase processing and provision of online, local and personalised services

We process your data in the necessary scope to fulfil contracts and to provide and execute further services requested by you, as described in this Data Protection Declaration. The purposes of the necessary data processing therefore depend on the purpose of the contract agreed with you (including our General Terms and Conditions and any service-specific terms and conditions or terms of use) or services requested by you. The most important purposes are:

– The provision, personalisation and needs-based design of our services such as the GREEN PASSION webshop (including their respective websites, apps and cross-device and cross-platform functions).
– The execution of customer programmes.
– The execution of purchase agreements and customer service including dispatch and payment processing, claim management as well as the processing of returns, complaints and warranty claims.
– The provision of messages, reports, newsletters and other direct communication, insofar as these are an integral component of our contractual services or the services requested by you.

Examples

– You can request email information on the availability of out-of-stock items in the GREEN PASSION webshop.
– If applied, you will regularly receive our GREEN PASSION newsletter with information on current promotions.
– The guarantee of the general security, operability and stability of our service including defence from attacks.
– Non-promotional communication with you on technical, security-related and contractually relevant subjects (e.g. fraud warnings, account blocking or contractual changes).
– The issuing, redemption and delivery of GREEN PASSION vouchers.
– The execution of campaigns and competitions.

Legal basis:

Insofar as the purpose relates to the execution of a contract agreed with you or the provision of a service requested by you, the legal basis is Article 6 (1) b GDPR. Otherwise, the legal basis is Article 6 (1) f GDPR, whereby we may use your personal data for the above purposes if we deem it necessary to do so for our legitimate interests.

 

2.2 Shopping personalisation

We process your data for the provision of comfortable and useful services which correspond as well as possible to your needs and interests.

To personalise shopping in the GREEN PASSION webshop, we may use device and access data which we collect for usage analysis. Alongside this, we also use device and access data which we receive from advertising partners while you visit the GREEN PASSION webshop. If you are logged in with your customer account while visiting the GREEN PASSION webshop, we also use profile data, interest data and shopping data to personalise your shopping experience. We refer to this form of shopping personalisation as on-site optimisation. Only such shopping personalisation allows us to present you with suitable search results, product suggestions, and other content corresponding to your actual interests. Without such shopping personalisation, as carried out today by many online shops as standard, your search for relevant products would be less convenient and more protracted and the utility of our range for you would be lower. Shopping personalisation does not, of course, prevent you from accessing all content. It does, however, allow you to see content which is more relevant to you more quickly.

Legal basis:

The legal basis for the processing of your data for shopping personalisation within the framework of personalised services is Article 6 (1) b GDPR. The legal basis for the processing of your data within the framework of on-site optimisation is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes.

 

2.3 Research, machine learning and artificial intelligence

We process the data collected on our customers for scientific research in the areas relevant to GREEN PASSION. This includes in particular the research areas of machine learning, artificial intelligence, natural language processing and deep learning. Research at GREEN PASSION concentrates on solutions to real, everyday online shopping problems and is meant to serve the improvement and development of the existing services range.

In doing this, of course, we observe recognised scientific data protection standards. This also means that we only process your data in summarised, anonymised or pseudonymised form for research purposes, for example by replacing all identifiable data such as your name with other values.

 

2.4 Fraud prevention, selection of payment methods and credit checks

Prevention of fraud

In order to combat the risk of data security breaches, data pertaining to users of our services is encrypted in transmission. This applies both to ordering and to registering for a customer account. For this we may use the coding system SSL (Secure Socket Layer). Encryption prevents third parties from viewing the data. To provide additional protection from external attacks, we rely on special security technologies which constantly check our systems and identify and report anomalies. We also use technical and organisational measures to secure our systems against loss, destruction, unauthorised access or distribution of customer data by unauthorised persons. In this manner we wish to keep the risk of unauthorised access as low as possible, because protecting your data is our top priority. However, we – like other companies – cannot guarantee absolute protection.

We also use technical and manual procedures for fraud prevention in order to protect us and our users from misuse of data, especially by fraudulent orders. To this end, GREEN PASSION may summarise and evaluate your device and access data (including IP address, identifiers, user behaviour), shopping data and payment details (including address and other creditworthiness data from external credit agencies) as well as the change history of your profile information (e.g. when your delivery address was last changed) under a pseudonym when executing an order. The record is also compared with your previous usage and order habits. We may also compare it to general records from all GREEN PASSION orders involving confirmed or suspected fraudulent actions. This comparison allows us to identify fraud patterns and to prevent fraud and identity theft by comparing patterns.

Following registration for a customer account, GREEN PASSION may transmit your name and your addresses as given in the profile to external credit agencies. This serves to ensure that you are actually registered and can be reached at the disclosed addresses. Typical indicators which – usually in combination – may increase the probability of attempted fraud include:

– Your delivery address was changed shortly before the submission of the order and/or is in a region with increased risk of fraud.
– Your order is particularly large and/or includes products which are subject to particularly high demand at present and/or are carried out at an unusual time for your region (e.g. at night).
– The payment methods invoice or direct debit are used for the order.
– There were suspicious login attempts on your account before the order was submitted, the pattern of which suggests automation.
– Your customer account is used from a suspicious IP address.
– Your customer account is used by an unknown or suspicious device.

If our security system suspects attempted fraud or an increased risk of fraud, the relevant procedure may be forwarded for manual investigation. Appropriate preventative measures will be taken in view of the risk of fraud (e.g. temporary blocking of the customer account or restriction of payment methods offered).

These providers collect and process data, with help from cookies and other tracking technology, to establish the end device used by the user as well as further data on the use of the website. There is therefore no assignment to a specific user.

Over the course of the order process on our website, we may request a risk assessment for the user’s end device from the database of providers. This risk assessment on the likelihood of attempted fraud considers, amongst other things, whether the end device has logged on using different service providers, whether the end device has a geo-reference which frequently changes, how many transactions were effected on the end device and whether a proxy connection is used.

Legal basis:

If your data is processed to prevent fraud at your expense, the legal basis is Article 6 (1) b GDPR. This processing of your data otherwise occurs on the basis of Article 6 (1) f GDPR, based on our legitimate interest and that of other users in the identification and prevention of fraud and clarification of criminal offences.

Choice of payment methods

Before we show you the payment methods available for a purchase, GREEN PASSION may carry out a risk assessment and include the total costs for an order with GREEN PASSION. Your previously collected purchase data, payment details, creditworthiness data, data on your previous payment behaviour as well as your profile information (such as surname, first name, delivery and billing address, email address, date of birth) may be used to carry out the risk assessment. The assessment and evaluation will be carried out automatically using statistically justified estimates of the default risk in relation to the payment methods we offer. Within the framework of a risk assessment, GREEN PASSION may also transmit your data to external credit agencies to receive general information from these on the evaluation of the payment-specific default risks (e.g. on whether your address is plausible and up-to-date) as well as, in individual cases, creditworthiness data, perhaps on open invoices and circumstances directly resulting in a risk of payment default (e.g. insolvency, deferral due to inability to pay). Which specific creditworthiness data is taken into account in the course of the risk assessment may vary from country to country.

When deciding on the payment types offered, the total costs for the specific payment type for GREEN PASSION as well as the availability of the payment type in the relevant country are considered. It may be the case that we no longer offer certain payment types, which are associated with higher costs or other risks. The modification of available payment types contributes to lower return rates, which is more sustainable and more economic. At the same time, our customers continue to have the option of using our services, as every customer is offered at least one possible payment type and can then complete the purchase.

The default risk is assessed separately for each payment method in the form of an estimate. If the risk assessment yields a positive result, we can offer all the payment methods we generally offer. Otherwise, we will only offer you particular payment methods. Factors which may influence the availability of a payment method include:

– The combination of name and address could not be found. This may result from typing errors, moves, marriage or a change of district.
– You have given a delivery address, packing station or company address differing from the billing address.
– There are still open claims against you.
– There have been payment disruptions with particular payment methods in the past.
– The risk assessment will not mean that you are not offered any payment method. If you are not in agreement with the payment methods offered, you can inform us of this in writing by letter or email to [email protected] We will then check the decision again, taking your viewpoint into account.

Legal basis:

If you have given consent to the processing of your data as described above for the choice of payment methods, the legal basis is Article 6 (1) a GDPR (Consent). Otherwise, the legal basis is Article 6 (1) f GDPR, based on our legitimate interest in avoiding default risks.

Notice of withdrawal

You have the right to withdraw consent to the collection of creditworthiness data for selection of the payment method. You can find more information under “Which data protection rights do I have?”

Credit check

In addition to the risk assessment, GREEN PASSION may process your data before showing you the payment methods we make available for a purchase from us, in the course of an automated credit check. This check serves to prevent payment defaults and to ensure our security, as it allows us to recognise attempted fraud and other offences.

Along with data already in GREEN PASSION’s possession, creditworthiness data from external credit agencies in the form of score values is also used. Score values are statistically justified estimates of the future risk of a person defaulting and are represented as a numerical value, such as a percentage. To this end, GREEN PASSION transmits on our behalf the personal data required for a credit check (generally your first and last name, your address and if necessary your date of birth) to the external agency. Address data may also be taken into account when calculating your score. The credit agency uses the data transmitted by us to correspondingly assess your creditworthiness on the basis of mathematical-statistical procedures.

If you are not in agreement with this, you can inform us of this in writing or by email to [email protected] We will then check the decision again, taking your viewpoint into account.

Legal basis:

The legal basis for the credit check described above is Article 6 (1) b GDPR, because it is necessary for the execution of necessary pre-contractual measures. This processing of your data otherwise occurs on the basis of Article 6 (1) f GDPR, based on our legitimate interest and that of other users in the avoidance of payment defaults, the identification and prevention of fraud and the clarification of criminal offences.

 

2.5 Transfer of data on outstanding debts to collection service provider

In the event that outstanding invoices are not settled despite repeated reminders, we may transfer the data required to commission a collection service provider to a collection service provider for the purpose of collecting the debt. Alternatively, we may sell the debt to a collection service provider which is then able to file a claim in its own name.

Legal basis:

The legal basis for transferring data within the framework of fiduciary collection services is Article 6(1)(b) GDPR; data is transferred within the framework of selling debt on the basis of Article 6(1)(f) GDPR.

 

2.6 Advertising and market research, data analysis

We use your data, also within the framework of data analysis, for advertising and market research, in particular for the following purposes:

– Classification into various target and user groups within the framework of market research (user segmentation).
– Findings on various target groups and their respective usage habits and shopping interests.
– The production of findings on demography, interests, our users’ shopping and usage habits as well as the marketing on these findings within the framework of advertising services provided to third parties.
– The early identification of trends in the areas of fashion and online shopping.
– The execution of advertising to existing customers.
– The execution of direct marketing, e.g. in the form of newsletters.
– The planning, execution and success monitoring of advertising corresponding to the interests of the target groups being addressed (personalised advertising).
– Findings as to how our services are used (usage analysis).
– The marketing of the above findings within the framework of advertising services for advertising customers.

Info

Depending on the purpose, GREEN PASSION may use the data we have stored for data analysis. For example, we use summarised (aggregated), statistical, depersonalised (anonymised) profile information or data which can only be assigned to persons via further intermediate steps (pseudonymised profile information) as well as shopping and device and access data in order to understand and analyse purchasing processes using data analysis. This gives us anonymous or pseudonymised findings on our users’ general usage behaviour.

We process your data on the basis of balancing of interests to protect our legitimate interests or those of third parties. GREEN PASSION’s legitimate interest or that of third parties in data processing derives from the relevant purposes and is, unless otherwise indicated, of a competitive and economic nature.

Legal basis:

If data processing for the above purposes occurs with your consent, the legal basis is Article 6 (1) a GDPR (consent). This data processing data otherwise occurs on the basis of Article 6 (1) f GDPR, whereby the legitimate interests are for the above purposes.

 

2.7 Product and technology development

We may use your data for product and technology development including the development and improvement of personalised services. In doing this we use aggregated, pseudonymised or anonymised data and machine learning algorithms, perhaps from our research, which facilitate estimates, prognoses and analysis in the interests of our users. In this way, for example, we can develop apps which can suggest products targeted to your interests and needs and assign products which correspond to your actual interests. Data is processed in relation to product and technology development particularly for the following purposes:

– The development and improvement of personalised services and technologies for data analysis, advertising and personalised online shopping.
– The development of technologies and concepts to improve IT security, prevent fraud and improve data protection e.g. by pseudonymisation, encryption and anonymisation technologies.
– The development and testing of software solutions for the optimisation of necessary business and logistics processes.

Legal basis:

The legal basis for the processing of your data for product and technology development purposes is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes.

 

2.8 Business management and business optimisation

We transmit and process your data where necessary for administrative and logistical processes and to optimise business processes within GREEN PASSION Group in order to design these in a more efficient and legally secure way and to fulfil our contractual and legal obligations (e.g. retention obligations under commercial and tax law). Many systems and technologies are shared within GREEN PASSION Group. This allows us to offer a more economical, secure, unified and personalised service. Therefore, various companies within GREEN PASSION Group have access to your data in so far as this is necessary for the fulfilment of the purposes named in this Data Protection Declaration.

Data processing for business management and business optimisation also includes, for example, the following purposes:

– The execution and improvement of customer service.
– The prevention and clarification of criminal offences.
– Guaranteeing the security and operability of our IT systems.

Legal basis:

The legal basis for the processing of your data for business management and optimisation is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes. Where we process your data on the basis of legal specifications, e.g. retention obligations and money laundering tests under tax law, the legal basis is Article 6 (1) c GDPR.

 

2.9 On the basis of your consent

If you have given us your consent for the processing of personal data, your consent is the primary basis of our data processing. Which of your data we process on the basis of your consent depends on the purpose of your consent. Typical purposes include:

– Subscription to a newsletter.
– Participation in surveys and market research studies.
– The processing of particularly sensitive data, containing e.g. your political opinions, religious or ideological convictions or state of health.
– The recording of telephone conversations which you have e.g. with our hotline.
– The transmission of your data to third parties or to a country outside the European Union.
– The execution of a credit check (if it is not necessary for contractual fulfilment or precontractual measures).
– Notices of withdrawal
– You can withdraw consent at any time with effect for the future, e.g. by e-mail, letter or fax.
– If the relevant service supports this function, you can adjust and withdraw consent to receive newsletters and other notifications in the preference centre. You can find the link to the preference centre in each newsletter. Each newsletter also contains a corresponding unsubscribe link.
– You can find further instructions under “Which data protection rights do I have?”

 

2.10 Other purposes

If data protection law allows it, we can use your data for new purposes such as carrying out data analyses and developing our services and content without your consent. It is a prerequisite for this that these new purposes which the data is to be used for were not fixed or foreseeable when the relevant data was collected and the new purposes are compatible with the purposes for which the relevant data was originally collected. For example, new developments in the legal or technical sphere and new business models and services may lead to new processing purposes.

3. Personalised services

The development and provision of personalised functionalities and services for you is our top priority. We offer you an individual shopping experience and a range tailored to your individual interests, regardless of location, time and devices used. The processing of your data to personalise our service is therefore an integral part of GREEN PASSION’s services.

Examples

If you search for products on the GREEN PASSION website, we may save your search terms. This allows us to show the results first which are probably particularly relevant to you when you search the GREEN PASSION website in future.

If you have subscribed to our newsletter, we can present you with products which fit your previous orders.

 

3.1 What are personalised services?

Personalised services allow us to offer you better, more practical and more secure services. To this end we use the data we have stored about you in order to determine your needs and interests. On this basis we can offer you more relevant content corresponding to your needs and interests. Of course, you still have access to all content. Personalisation allows you to see content which is more relevant to you more quickly, or content is specially presented to you (e.g. in the form of individual product recommendations).

 

3.2 Why do I need a customer account?

Most of our personalised services require you to set up a customer account so that we can save data we collect on you at a central location.

 

3.3 Which data is saved on my customer account?

Data which we collect about you is saved on your customer account, along with your customer number (customer ID). The customer number is a randomly generated sequence of numbers which does not contain any personal data. Your data is associated with your customer number, in order to link you to your customer account. The customer number also functions as a pseudonym.

 

3.4 Which data is used for personalisation?

Personalised content is generally selected on the basis of all data stored on your customer account.

If device and access data is used which is not saved on your customer account, these are only pseudonymised for the relevant personalisation (so e.g. in connection with your customer number, but not in connection with your named or other directly identifying profile data) for the duration of the usage.

Not used:

– Creditworthiness data
– Information for campaigns and surveys
– Job applications
– Notifications (e.g. from customer service)

 

3.5 Your options

You can view most of the data we have stored on your customer account at any time. If required you can also edit this data on your account and influence personalisation, perhaps by providing your preferences.

If personalisation is based on device and access data, you can prevent the collection of this data by deactivating the collection of this data by tracking tools. Please bear in mind, however, that you will receive less or no personalised content and services. Please bear in mind that the data used for personalised services are also needed for other purposes (including the provision of our services), in which case the collection of the data required will continue to be collected. However, the advertising presented to you will then not be personalised.

4. Info on websites and apps

We use your data to provide access to the GREEN PASSION websites and apps. Along with the device and access data collected whenever you use these services, the type of data processed as well as the processing purposes depend especially on how you use the functions and services provided via our services. We also use the data collected when you use our services to find out how our online offering is used. We use this information and other information in the course of shopping personalisation to improve our services and for personalised advertising.

 

4.1 Providers

You can find the responsible service provider in the imprint of the relevant website or app.

 

4.2 Which data is collected?

We may collect all the data which you directly share with us via our services.

Device and access data

Whenever you access our services and databases, we collect device and access data and record it in so-called server log files. The IP address it contains is anonymised shortly after the end of the relevant session, as soon as storage is no longer required to maintain the functionality of the relevant website.

If it is available and activated on your device, we also collect a device-specific ID number (e.g. a so-called “promo ID” if you are using an Android device or an “ad ID” if you are using an Apple device). This device ID is issued by the manufacturer of your operating system and can be read by websites and apps and used to present content on the basis of your usage habits. If you do not want this, you can deactivate it at any time in your device’s browser settings or system settings.

Login

We set up password-protected personal access for users who register for a customer account or another service. If you do not log out again after logging in with your login details, most services automatically keep you logged in. Depending on the type of service, a cookie or similar technology is used for this. This function allows you to use part of our services without having to log in again every time. For security reasons, however, you will be asked to enter your password again if, for example, you want to change your profile information or submit an order. You can find more information under “Personalised services”

Social Plug-ins

Our services may contain social plug-ins (“plug-ins”) from various social networks. These plug-ins allow you, for example, to share content or recommend products. The plug-ins are deactivated as standard and therefore do not send any data. You can activate the plug-ins by clicking on the corresponding button (e.g. “activate social media”. The plug-ins can also be deactivated again with a click. If the plug-ins are activated, your web browser sets up a direct connection to the web servers of the relevant social network. The content of the plug-ins is then transferred by the social network directly to your web browser and integrated by the latter into our website. Integrating the plug-ins allows the social network to receive the information that you have called up the relevant page of our internet offering and can collect your device and access data. If you are logged into the social network, the latter may also assign the visit to your account with the relevant social network. If you interact with the plug-ins, for example by clicking the Facebook “like” button or making a comment, the corresponding information will be transmitted by your browser directly to the social network and stored there. The purpose and scope of the data collection, and the further processing and use of the data by the particular social networks and your rights and configuration options concerning this to protect your privacy, can be found in the privacy notices of the respective social networks and websites. You can find the links to these below. Even if you are not registered with the social networks, websites with active plug-ins may send data to the networks. An active plug-in will place a cookie with an ID each time you call up the website. Because your web browser sends this cookie without being asked every time you connect to a server, the social network could in principle create a profile of which websites the user belonging to the ID had called up. And it would also be quite possible to assign this ID to a person, for example if they later registered with the social network.

Facebook social plug-ins

We may use plug-ins by the social network facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”), on several websites. You can find the link to Facebook’s Data Protection Declaration here: Facebook’s privacy policy.

Twitter social plug-ins

We may use plug-ins by the social network Twitter, operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”), on several websites. You can find the link to Twitter’s privacy policy here: Twitter’s privacy policy.

Pinterest social plug-ins

We may use plug-ins by the social network Pinterest, operated by Pinterest Inc., 651 Brannan Street, San Francisco, CA 94103, USA (“Pinterest”), on several websites. You can find the link to Pinterest’s privacy policy here: Pinterest’s privacy policy.

Instagram social plug-ins

We may use plug-ins by the social network Instagram, operated by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA (“Instagram”) , on several websites. The link to Instagram’s privacy policy is available here: Instagram’s privacy policy.

Social Logins

Our services may offer you the option of registering with us directly using your social network accounts. If you wish to use this function, you will first be forwarded to the relevant social network’s offering. There you will be asked to log in with your user name and password. Of course, we do not ourselves take note of your login details. If you are already logged in, this step will be skipped. The relevant social network then notifies you and asks you to confirm which data are transmitted to us (e.g. public profile, friends list, email address and current residence). We use the data transmitted to create your customer account, but will not, of course, save your friends list, for example. No further permanent connection between your customer account and your social network account will take place. We also receive social network data from the providers of the relevant social networks.

Shopping personalisation

Our services use the device and access data from the usage analysis, which are collected when you use our service, for shopping personalisation. Depending on the type of service, this may include common tracking technologies using tracking pixels and identification cookies or similar Ids (so-called tagging). In addition, our advertising partners may collect your device and access data in this way, in order to provide us with information on your interests and demographic data (such as age, gender, region) during your use of our services. This allows us to present you with advertising and/or particular offerings and services which correspond to your interests (for example product recommendations based on the fact that you have only viewed trainers in the last few days). Our goal when doing this is to make our offering as attractive to you as possible and to present you with advertising corresponding to your interest areas. Of course, you can continue to use all content and functions. This on-site optimisation does, however, allow us to first show you content and functions which are more relevant for you. On-site optimisation is carried out automatically by our systems, which recognise that users have repeatedly called up products and content from particular categories.

Info on website cookies

Our websites use cookies. Accepting cookies is not a prerequisite for using our websites. We would, however, like to point out that our websites can only function on a limited basis if you do not accept cookies. You can set your browser up in such a way that cookies are only saved if you agree to this.

What are cookies?

Cookies are small text files which are saved by your web browser and which save particular settings and data for exchange with our web server.

A distinction is generally made between two different types of cookies, so-called session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies which are stored for a longer period. Storing this data helps us to design our websites and services for you accordingly and makes them easier for you to use, for example by saving particular entries so that you do not have to repeat them constantly.

The cookies used by our website may come from GREEN PASSION or advertising partners. If you only wish to accept the GREEN PASSION cookies, but not our advertising partners’ cookies, you can choose the corresponding setting in your browser (e.g. “block third-party cookies). The help function in your web browser’s menu bar generally shows you have to reject new cookies, and to turn off cookies which have already been received. We recommend that you completely log out after you finish using our website on shared computers which are set to accept cookies and Flash cookies.

Our services use three categories of cookies:

Necessary cookies: These cookies are required for optimal navigation and operation of the website. For example, these cookies are used to implement the basket function, such that the goods in your basket stay saved while you continue with the purchase. The necessary cookies also serve to save particular inputs and settings which you have made so that you don’t have to constantly repeat them, and to adapt GREEN PASSION content to your individual interests. Only limited use of the website is possible without necessary cookies.

Statistical cookies: These cookies collect device and access data to analyse the use of our website, such as which areas of the website are used how (so-called surfing behaviour), how fast content is loaded and whether errors occur. These cookies only contain anonymous or pseudonymous information and are only used to improve our website and to find out what our users are interested in, and to measure how effective our advertising is. Statistical cookies can be blocked without adversely affecting the navigation and operation of the website.

Marketing cookies (“tracking cookies”): These cookies contain identifiers and collect device and access data, in order to adapt personalised advertising on GREEN PASSION websites to your individual interests. Our advertising partners who operate online advertising networks also collect device and access data on our websites. This allows us to display personalised advertising on other websites and in other providers’ apps which fits your interests (so-called retargeting). Marketing cookies can be blocked without adversely affecting the navigation and operation of the website. Shopping personalisation may, however, not be possible.

 

4.3 Online advertising/retargeting

Our websites and apps contain cookies and similar tracking technologies from advertising partners which operate an online advertising network. This also allows our advertising partners to collect your device and access data and to present you with personalised advertising on other websites and in other providers’ apps targeted to your interests (e.g. advertising based on which products you have previously viewed in the GREEN PASSION webshop).

You can deactivate retargeting by participating online advertising networks on the deactivation page of the European Interactive Digital Advertising Alliance (EDAA): Deactivate further advertising.

 

4.4 Usage analysis

We use common tracking technologies to evaluate device and access data. This allows us to find out how our offering is being used by our users in general. We do this using identification cookies and similar identifiers. This allows us to find out, for example, which content and topics are particularly popular, when our services are used the most, from which regions (down to the city level) our services are used and which browsers and devices our users generally use.

We may also carry out so-called A/B tests in the course of usage analysis. A/B tests are a special kind of usage analysis. A/B testing (also known as split testing) is an approach to comparing two versions of a website or app in order to find out which version performs better, is more popular or lets users find their desired content quicker. Producing a version A and version B and testing both versions provides data which makes it easier and faster to make changes to services and content.

5. Information about Social Media Fan Pages

GREEN PASSION may maintain social media profiles on the social networks of Facebook and Instagram (so-called “fan pages”) etc. We regularly publish and share content, offers and product recommendations on our fan pages. The operators of the social networks record your usage behaviour via cookies and similar technologies upon every interaction on our fan pages or other Facebook or Instagram websites. Fan page operators can view general statistics about the interests and demographic characteristics (e.g. age, gender, region) of fan page visitors. When you use social networks, the nature, scope and purposes of processing social network data are determined primarily by the social network operators.

 

5.1 Provider / Responsible party

The responsible GREEN PASSION Group company, which acts as the content provider responsible of a fan page, is visible in the Legal Info of the respective fan page.

The Facebook and Instagram social networks are both provided by Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”).

Insofar as you communicate directly with us via our fan pages or share personal content with us, GREEN PASSION shall be responsible for processing your data. An exception applies to the data processing for usage analysis (Page Insights) which is described in the following; in this case, we are jointly responsible with Facebook.

Processing of your data by Facebook

Please note that Facebook also processes your data when you use our fan pages for their own purposes, which are not covered in this Privacy Policy. We have no influence over these data processing operations of Facebook. In this regard, we refer you to the privacy policy of the respective social networks:

Facebook’s Data Policy
– Instagram’s Privacy Policy

 

5.2 Which Data is Collected?

When you visit our fan pages, GREEN PASSION may collect all communications, content and other information that you provide us directly, e.g. when you post something on a fan page or send us a private message. Of course, if you have an account on the social network, we can also see your public information, such as your username, information in your public profile, and content that you share with a public audience

Usage Analysis (Page Insights)

Whenever you interact with fan pages, Facebook uses cookies and similar technologies to track the usage behaviour of fan page visits. On this basis, fan page operators receive so-called “Page Insights”. Page insights contain only statistical, depersonalised (anonymised) information about visitors to the fan page, which can therefore not be assigned to a specific person. We do not have access to the personal information Facebook uses to create Page Insights (“Page Insights data”). Selection and processing of Page Insights data is performed exclusively by Facebook.

Page insights offer us information about how our fan pages are used, what interests visitors to our fan pages have, and what topics and content are particularly popular. This allows us to optimise our fan page activities, e.g. by better tailoring to the interests and usage habits of our audience when planning and selecting content.

GREEN PASSION and Facebook share responsibility for processing your data for providing Page Insights.

Legal basis:

If you have given consent to the creation of Page Insights data to Facebook, the legal basis is Article 6 (1) a GDPR (Consent). Otherwise, the legal basis is Article 6 (1) f GDPR, whereby our legitimate interests are in the above purposes.

 

5.3. Which data protection rights do I have?

Of course, your privacy rights described in “Which data protection rights do I have? also apply to the processing of your data in connection with our fan pages.

You can find more information about your data protection rights in connection with Page Insights and how you can exercise them directly with regard to Facebook:

https://www.facebook.com/legal/terms/information_about_page_insights_data

Tip: You can also address your enquiry to GREEN PASSION; we will then forward your enquiry to Facebook.

6. Newsletter

GREEN PASSION may offer you various newsletter services. When you register for a newsletter service you will receive information on the topics dealt with by the individual newsletters. There may also be service-specific newsletters, which are integral components of a particular service. When you use our newsletters we may also connect device and access data.

6.1 How do I register?

When sending out our notifiable newsletters, we may use the so-called double opt-in procedure or single opt-in procedure (country-dependent), i.e. we will only send you the newsletter if you have given explicit prior consent to us activating the newsletter. If a double opt-in is required in your country, you must also have confirmed that the email address you have shared with us belongs to you. For this purpose we will send you a notification email and ask you to confirm by clicking on one of the links in this email that you are the owner of the email address you have shared with us. We may waive this measure if you have already confirmed to us in this way for another purpose that you are the owner of this email address.

 

6.2 Unsubscribing

If you no longer wish to receive emails from us, you can withdraw your consent at any time without incurring any costs other than the transmission costs according to basic tariffs. A notification in text form (e.g. email, fax, letter) to the GREEN PASSION Group company responsible for the relevant newsletter is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter.

 

6.3 Which data is collected?

If you subscribe to a newsletter, we automatically save your IP address and the time of your subscription and confirmation. This way we can prove that you actually subscribed and identify any unauthorised use of your email address.

We collect device and access data which arise when you interact with a newsletter. For this evaluation, the newsletters contain links to image files stored on our web servers. When you open a newsletter, your email programme loads these image files from our web server. We collect the device and access data which then arises in pseudonymised form under a randomly generated ID number (newsletter ID), which we will not use to identify you without your consent. This way we can understand whether and when you have opened which issues of a newsletter. The links contained in the newsletters likewise contain their newsletter ID so that we can determine which content you are interested in. We use the data collected here to create a user profile for your newsletter ID in order to personalise newsletter content according to your interests and usage habits and to statistically analyse how our users use the newsletter service. We connect this data to data which we collect within the framework of usage analysis.

You can object to newsletter analysis at any time by deactivating the corresponding newsletter service. Of course, you will also find an unsubscribe link in every issue of our newsletter. You can also find further information under “Which data protection rights do I have?”

Alternatively, you can deactivate the display of images in your email programme. In this case, however, the newsletter will not be displayed to you in full.

7. Individual product recommendations by email and push service

In connection with our services we may present information and offerings from GREEN PASSION on the basis of your interests. You will receive these individual product recommendations from us regardless of whether you have subscribed to a newsletter. In accordance with legal stipulations, we preferentially use your previous shopping and interests data, which allow us to derive your product interests in view of the interests, preferences and profile data you have shared with us, to select individual product recommendations.

8. Vouchers

We may use the data submitted when ordering GREEN PASSION vouchers to check and process the order and to issue and redeem the voucher. This also includes the recording and processing of the data connected to use of the voucher, especially for fraud prevention.

 

9. How does GREEN PASSION use my data for advertising?

We and our advertising partners use your data for personalised advertising presented to you in GREEN PASSION’s services and on other providers’ websites and apps. We and our advertising partners use the prevailing market technologies for this purpose. This allows us to advertise in a more targeted way in order to display as many adverts and offers to you which are actually relevant to you. This allows us to better meet our users’ needs as regards personalisation and discovering new products and to interest you in our service in the long run by providing a more personalised shopping experience.

10. Who is my data forwarded to?

GREEN PASSION only forwards your data if this is allowed by Swiss or European law. We may work particularly closely with certain service providers, for example in the area of customer service (e.g. hotline service providers), with technical service providers (e.g. running computer centres) or with logistics companies (e.g. postal companies such as DHL). These service providers may generally only process your data on our behalf under special conditions. Where we use them to process orders, the service providers only receive access to your data in the scope and for the time period required for provision of the relevant service. If you shop with a GREEN PASSION partner, we forward particular shopping data regarding you to the GREEN PASSION partner (e.g. your name and your delivery address), so that the GREEN PASSION partner can send you the goods ordered.

 

10.1 GREEN PASSION group companies

Many systems and technologies are shared within GREEN PASSION Group. This allows us to offer you a more economical, secure, unified and personalised service. Therefore, companies within GREEN PASSION group which require access to your data to fulfil our contractual and legal obligations, or to fulfil their respective functions within GREEN PASSION group, receive this access.

 

10.2 Shipping companies

We work with external shipping companies (e.g. DHL) to deliver orders. These shipping companies receive the following data to execute the relevant order:

– Your name
– Your delivery address
– your post number if applicable (if you wish to have the order delivered to a DHL packing station)
– your email address if applicable (if the shipping company wishes to inform you of the provisional delivery date by email)

 

10.3 Technical service providers

We work with technical service providers in order to be able to provide our services. If they process your data outside the European Union, this may mean that your data is transmitted to a country with a lower data protection standard than the European Union. In such cases GREEN PASSION will ensure that the relevant service providers contractually or otherwise guarantee an equivalent data protection level.

 

10.4 Credit agencies

Cooperation with external credit agencies for fraud prevention, payment method selection and credit checks is country-specific, in order to take account of country-specific features and requirements.

 

10.5 Collection service providers

Work is carried out in collaboration with external collection service providers specific to each country to allow for peculiarities and requirements in each country.

 

10.6 Social media networks

As part of advertising campaigns we forward data to social network providers within the scope of data protection law. You can find further information under “How does GREEN PASSION use my data for advertising?”.

 

10.7 Authorities and other third parties

If we are obliged by an official or court decision or it is for prosecution purposes, it may be inevitable to forward your data to prosecution authorities or other third parties.

11. Which data protection rights do I have?

You have the following legal data protection rights under the relevant legal conditions: Right to information (Article 15 GDPR), right to deletion (Article 17 GDPR), right to correction (Article 16 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7 (3) GDPR) as well as the right to object to particular data processing measures (Article 21 GDPR).

Important information:

In order to ensure that your data is not disclosed to third parties in the course of requests for information, please attach sufficient and verifiable proof of identity to any request by email or post.

Tip

It is generally sufficient for this if you send your request to us using the email address saved to your account.

You can change most of your information yourself in your customer account. For other cases please contact our customer service.

The responsibilities of the data protection authorities depend on the seat of the competent authorities. You may, however, contact the data protection authority, which will then forward your complaint to the responsible authority.

If you have given consent for the processing of your data, you may withdraw it at any time. Such withdrawal has no effect on the admissibility of the processing of your data which took place before the withdrawal.

You may object to the processing of your data for advertising purposes, including direct marketing (including in the form of data analysis) at any time without giving reasons.

If we are processing your data on the basis of balancing of interests according to Article 6 (1) f GDPR (e.g. the reporting of creditworthiness to an external credit agency), you may object to the processing. When asserting your objection, we ask you to give the reasons why you do not wish us to continue processing your data. In the event of a justified objection, we will check the state of affairs and either stop or adjust the processing, or inform you of the urgent reasons worthy of protection why we are entitled to continue the processing.

11. Which data protection rights do I have?

You have the following legal data protection rights under the relevant legal conditions: Right to information (Article 15 GDPR), right to deletion (Article 17 GDPR), right to correction (Article 16 GDPR), right to restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7 (3) GDPR) as well as the right to object to particular data processing measures (Article 21 GDPR).

Important information:

In order to ensure that your data is not disclosed to third parties in the course of requests for information, please attach sufficient and verifiable proof of identity to any request by email or post.

Tip

It is generally sufficient for this if you send your request to us using the email address saved to your account.

You can change most of your information yourself in your customer account. For other cases please contact our customer service.

The responsibilities of the data protection authorities depend on the seat of the competent authorities. You may, however, contact the data protection authority, which will then forward your complaint to the responsible authority.

If you have given consent for the processing of your data, you may withdraw it at any time. Such withdrawal has no effect on the admissibility of the processing of your data which took place before the withdrawal.

You may object to the processing of your data for advertising purposes, including direct marketing (including in the form of data analysis) at any time without giving reasons.

If we are processing your data on the basis of balancing of interests according to Article 6 (1) f GDPR (e.g. the reporting of creditworthiness to an external credit agency), you may object to the processing. When asserting your objection, we ask you to give the reasons why you do not wish us to continue processing your data. In the event of a justified objection, we will check the state of affairs and either stop or adjust the processing, or inform you of the urgent reasons worthy of protection why we are entitled to continue the processing.

13. How does GREEN PASSION protect my data?

We transmit your personal data securely using encryption. This applies to your order and your customer login. We also use technical and organisational measures to secure our website and other systems against loss, destruction, access, change or dissemination by unauthorised persons.

 

14. Changes to this Data Protection Declaration and points of contact

Further development of our websites and apps and the implementation of new technologies to improve our service for you may require changes to this privacy policy. We therefore recommend that you re-read this Data Protection Declaration from time to time.

You can reach out to our Privacy Team for general questions on privacy and in order to exercise your data protection rights by sending an email to [email protected]

 

15. Service-specific information

Our data processing may differ from service to service. Here you can find out which service-specific deviations apply.

 

16. Country-specific information

Our data processing may differ from country to country. Here you can find out which country-specific deviations apply.